REFUND POLICY
Last updated: October 13, 2026
We want you to be happy with your ads. This is how refunds work.
Before production starts.
If you cancel before your script is approved, we refund the month in full.
An unusable ad.
If a delivered ad cannot be used because of a technical or quality problem on our side (for example broken video, wrong format, or content that does not match the approved script), we will fix it within 5 business days. If we cannot fix it, we will refund the price of that ad.
Revisions used up.
If you have used both revisions and still want changes, we can quote extra revisions. Disliking a style that matched the approved script is not a reason for a refund.
After delivery.
Once an ad has been delivered and is usable, that month's payment is not refundable.
Cancelling.
Cancel anytime. Cancellation takes effect at the end of the current billing period. We do not refund a month that has already been delivered. After cancellation you are not charged again.
How to ask.
Email fernumtv@gmail.com with your order email and what went wrong. We reply within 2 business days.
Payment processor.
Payments are handled by Dodo Payments. Refunds are returned to your original payment method, and timing depends on your bank. Payments are processed by Dodo Payments, which acts as merchant of record. Order inquiries and refunds may also be handled through Dodo's support.